World Cloud 9

BillCare Modules

Menu Group	Modules
1. MAINTENANCE MODULES	Holiday Setup Dialed Zone New Price Zone Volume Discount Zone Geographical Destination Carrier Code Carrier's International Access Code Carrier's Trunk Group Time Codes Module Locking Prize Zone Mapping Rate Table Currency Code Exchange Rate
2. AMORTIZATION MODULES	Restore EOP for Amortization Confirm EOP For Amortization EOP For Amortization Non-PN Amortization Data Entry Non-PN Amortization Master List
Amortization Module with Promissory Notes	PN Amortization Data Entry Amortization Master List With PN
3. ISIS-SWITCH RECONCILIATION	Active in ISIS But Not in Switch Active in Switch But Not in ISIS Reconciled Accounts Module
Credit Limit Modules for CSO and Managers	CSO - Update ISIS on Disconnected Lines CSO - Recommend for Reconnection CSO - Update ISIS on Reconnected Lines MGR - VIP Accounts for Disconnection CSO - 90% CR Limit Reached CSO - Update ISIS on Discon Lines CSO - Recommend For Reconnection CSO - Update ISIS on Recon Lines Credit Limit Supervision MGR - VIP Accounts for Disconnection MGRVIEW - NMC Bar Toll Access MGR - Forced Reconnection MGRVIEW - NMC Reactivate Toll Access Accounts under Credit Limit Actions
Collection Action Modules for CSO and Managers	CSO - Update ISIS on Disconnected Lines to Local CSO - Recommend for Reconnection to Local CSO - Update ISIS on Reconnected Lines to Local
4. WITH PAYMENT PLAN	With Payment Plan Data Entry With Payment Plan Report With Payment Plan Updating of Entries
Collection Action	Schedule of Collection Actions Module CSO - Accounts Due for Callthru Collection Action Master CSO - Update ISIS on Discon Lines to LOCAL CSO - Update ISIS on PD Lines CSO - Recommend Recon To Local CSO - Recommend Recon to NDD/IDD CSO - Update ISIS on Discon Lines to TPDLIN CSO - Update ISIS on Recon Lines to LOCAL CSO - Update ISIS on Recon Lines to NDD/IDD MGR - VIP Accounts for Disconnection MGRVIEW - NMC Bar Toll Access MGR - Forced Reconnection MGRVIEW - NMC For Permanent Disconnection MGRVIEW - NMC Reactivate Local ( From TD) MGRVIEW- NMC Reactivate Toll Access MGRVIEW - NMC For Temporary Disconnection Accounts Under Collection Actions
5. SUBSCRIBER'S REQUEST	Access Modification - For Approval NMC - Modify Access Accounts who applied for Access Modification Access Modification - Update ISIS Change Address - For Supervisor's Approval Accounts Who Applied for Change Address Change Name - For Supervisor's Approval Accounts who Applied for Change in Name Change Name - Add Product To ISIS Change Phone - For Supervisor's Approval NMC - Change Phone Number Accounts Who Applied for Change in Phone No. Change Phone - Update ISIS Subscriber's Request Menu Redefault PIN - For Supervisor's Approval NMC - Redefault PIN Accounts who Applied for Redefault of PIN
Service Order	For Supervisor Approval For Call Thru ( OSP ) Suspended SOs ( For Call - Thru) For Call Thru ( ISP ) Data Entry Materials Maintenance Cancelled SOs ( For NMC's Action) For Installer Access Activation For Line Activation Reprinting of SO Form Cancelled SOs - Removal of FA SP/ISP Accomplishment Report Tracking of Accounts ISIS Updating
Collection Action Modules for NMC	NMC - Bar Toll Access NMC - For Permanent Disconnection NMC - Reactivate Local (From TD) NMC - Reactivate Toll Access NMC - For Temporary Disconnection
6. CREDIT LIMIT MODULES FOR NMC	NMC - Bar Toll Access NMC - Reactivate Toll Access
Permanently Disconnected Accounts Management	List of Abandoned PD Accounts PD Accounts Collector Assignment List Of Accounts Assigned to Collectors Call - Thru of PD Accounts List Of PD Accounts NMC - Deactivate RC 24 NMC - Activate RC 24 RC 24 Activation Request Tag Abandoned PD Accounts
Service Order Facility Assignment	Facility Assignment
EOD Usage Rates	EOD Usage Rates
Line Access Modification History	Line Access Modification History
Unrated Call Processing	Review Of Processed Calls Manual Call Processing Review of UN-Rated Calls
Restore EOP	Restore EOP
Post EOP Usage Comparison	Pre - EOP Usage Comparison Post - EOP Usage Comparison
Volume Discounting Modules	Volume Discount Parameters Geo Discount Zone Grouping Product Discount Grouping Maintenance Volume Discount Rate Plan Rate Table - Prize Zone Mapping
Billing Modules	Billing Register Billing Summary EOP Processing History EOP Processing Invoice Printing
Letter of Notice Printing	Letter of Notice Printing Re - Printing of the Letter of Notice
Product Definition Maintenance	Product Definitions
Accounts Receivable Modules	A/R Supervisors A/R Authorized Users Accept Returned ORs Assign OR To Tellers Official Receipts Generation Accept Assigned ORs Return Assigned ORs Un-Assign OR from Tellers
Official Receipts Modules	On-line Payments Payments From Banks Batch Payments
On Demand Billing for Makati and Mindanao end users	ODB Approval ODB Requests ODB CDR Preparation
Collection Action specific to Makati	Collection Action - For Callthrough Collection Action - Accounts with Past Due Balance Collection Action - Temporary Disconnection Collection Action - Dunning Letter Accounts with disputed balance Update TD lines in ISIS Update reconnected lines in ISIS Update PD lines in ISIS List of Accounts under Legal Actions SO printing for temporary disconnection SO printing for Line Reconnection SO printing for permanent disconnection Lines for temporary disconnection Lines for reconnection of service Lines for permanent disconnection Accounts with past due balance Notice of temporary disconnection Final Notice of Service Disconnection Call thru accounts with past due balance Final collection demand letter Accounts exceeding credit limit Confirm temporary disconnection Confirm reconnection of service Confirm permanent disconnection Accounts w/ balance fully secured
Account-Contract Creation and Customer Service Modules	Periodic Charges Contact Summary Usage Details Note Pad Deposit History Summary of Charges Refund Deposit Payment History Volume Discounts Customer Care Add Phone New Account Creation Add Contract Contract Amendments Add Deposit Add Phone Products Add Non-Phone products Customer Selection screen
Account Treatment	Access Modification: Access module - Returned Requests Access Modification - for Approval NMC Modify Access Notification on Access Modification Amendments: Change Cycle Contract Amendments Add Contract Add Phone Products Add None Phone Products Exchange Phone Number Customer Service: New Account Creation Subscriber's Preferred Access Access Modification Exchange Phone Number: Exchange Phone No - Returned requests Notification on exchange phone nos. Preferred Access - for Approval NMC - Exchange Phone No.
Amendments	Change Cycle Exchange Phone Number Subscriber's Preferred Access Add Deposit Cancel Contract Cancel Phone Number Add Non-Phone Products Cancel Non-phone Products Cancel Phone Products Add Secondary Products Cancel Secondary Products Cancel Secondary Products Redefault PIN Add Phone Transfer of Line Out- Move In-Move Extension Line Add Phone Products
Line Feature De-Activation Request	Line Feature Activation-For Approval NMC -Deactivation Line Features
Billing Menu	EOP Processing History Confirm EOP Invoice Printing
Line Features	Primary - Secondary Feature Mapping
Secondary Feature Activation Menu	Line Feature Activation - For Approval
Bring A Friend 2	Data Entry For Approval List of Endrosers List of Endorsees
EOP Related Menu	EOP Promo Promo Recap Confirm EOP Promo Restore EOP Promo
Re-default PIN Code Menu	Data entry module Redefault PIN for Approval NMC Re-default PIN Re-default PIN-Returned Requests
Service Order Final	SO Approval Installer's Access Activation For Call-Through(ISP) Confirm for Call-Through(OSP) Line Activation Suspended Sos Facility Assignment Removal of IA Removal of FA Notification of Processed Sos Re-printing of SO Form SP/ISP Accomplishment Report Tracking of Accounts
DDD Auto-Activation	Letter Printing
WPP - Final	Data Entry
Collection Actions	For LEC Mgr Confirmation Module Confirm VIP Accounts for Disconnection NMC Temporary Disconnection NMC Permanent Disconnection Recommended Recon to NDD/IDD Module Due Date Reached (For Call-Thru) NMC Reactivate Access NMC Bar Toll Access Accounts under Collection Action Schedule of Collection Action Forced Reconnection Update ISIS and Recon Local Lines Module
Credit Limit Actions	CSO 90% Credit Limit Reached Confirm VIP Accounts for Disconnection NMC Reactivate Toll Access NMC Bar Toll Access Accounts Under Credit Limit Action Non-VIP account for Disconnection
Complaint Management	Nature of Complaints Personnel Group Complaint Personnel Group Mapping Personnel Maintenance Complaint Code Maintenance Prompts by Complaints Open Complaints Complaint Inquiry Complaint Entry Complaint Disposition Complaint Details